How do I pause my subscription?
The Pause option is available to our Monthly members who pay for their subscription using a credit card or Paypal.
Monthly members are eligible to Pause if: They have signed up through the website (not apps), made at least one subscription payment, and have not returned from a previous Pause within the last 30 days.
To Pause your account, follow these steps:
- 1. If you are not logged in, Log In to your Pilates Anytime account.
- 2. Go to My Account > Payment and click on Cancel or Pause My Subscription.
- 3. Select Pause My Subscription, and select the duration of the Pause that you would like. You may Pause your subscription for up to three months at a time.
Please note that when you Pause, it is effective immediately. You will not be charged while your account is Paused and any paid days that you had remaining before Pausing your subscription will be automatically transferred over once you resume your account, moving your normal billing date back.
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Comments
Sarah ~ Unfortunately PayPal does not give us the option to pause accounts so canceling and then reactivating is the only option. When you reactivate, all of your history and favorites will be saved so you won't lose anything. Please email us at support@pilatesanytime.com if you have any questions.
Gaby ~ You will still be able to see the workshops you have purchased while your account is paused. When you login, you will need to go directly to the workshop rather than following the prompt to restart your account. If you have any trouble, please email us at support@pilatesanytime.com.
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